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  • Shipping Info
  • Shipping Info


    All of our orders are shipped using FedEx unless otherwise requested. We have chosen FedEx as our main shipping service because of their quality of service, their user-friendly set-up and their competitive rates. For every order that is placed with FedEx, an email is immediately sent to our customer with complete tracking information right at their fingertips.

    FedEx is shipped out daily, Monday through Friday. Because we roast to order, we require one day to process and roast your order. For example;
    • If you place your order before noon Hawaii time on Monday (6 PM EST) it will be roasted that day and will be picked up by FedEx on Tuesday.
    • If you place your order after 12 noon Monday (Hawaii time), it will be roasted on Tuesday and will be picked up by FedEx on Wednesday.
    If you need your order by a specific date, please call our toll free number: 866-562-5282 for friendly assistance.

    We also offer US Priority Mail as a shipping option. This is the only method available for delivery to PO Boxes. This method of shipping is available Monday through Saturday and typically takes 3-5 days to the US West Coast and 4-7 days to the US East Coast.

    You will be able to choose your shipping method during checkout. The price of shipping will vary with the method you choose. Simply change the shipping method and click "recalculate" to see alternate shipping methods and prices.

    It is our intention at Koa Coffee Plantation to continually offer our customers top quality coffee and excellent customer service. We look forward to the possibility of a long-term relationship where everyone will be satisfied and content. If for any reason you are unhappy with your coffee or our service, we will gladly replace your beans free of charge or refund your money.
    Privacy Info
    Privacy Statement:
    The information you submit when ordering is between you and us ONLY, and will NOT be sold, traded, given away or revealed in any way to any other person or company outside of Koa Coffee Plantation. We may use your e-mail address to notify you of special deals or events, maybe only a couple of times each year, but you may "opt out" at any time by sending an e-mail to office@koacoffee.com with the words "remove from e-mail list" and we will take you off of our e-mail list.
    Security Info
    Shop Secure!
    Koa Coffee Plantation proudly uses Mal's e-commerce, a secure shopping cart system. Via the Virtual Cart ordering system, all online transactions are encrypted for your safety. We value the personal and financial privacy of all of our customers. Any personal information sent to Koa Coffee Plantation will not be distributed to any third parties.

    Within our shopping system, you will be given the option to "store your details for future purchases." If you choose this option, a cookie will be set on your computer. The cookie will contain your name & shipping information. This information is not saved on our server. It is only saved on your computer.

    The next time you log in to shop at our website, the cookie on your computer will send your information back to the shopping cart so that you don't have to type it all out again. The cookie contains an "cookie id number" that corresponds with our cart, so your information cannot be retreived by any other website. Convenience - and security.
    Contact Info
    Our mailing address is:
    P.O. Box 38, Captain Cook, HI 96704-0038
    You can place phone orders to Koa Coffee Plantations by calling
    (808) 328-8803 or call toll-free; 866-koa-java (866-562-5282)

    We are available 7 days a week, 8 am to 5 pm, HAWAII TIME
    2 hours earlier on the Big Island than the west coast, 3 hours earlier on the Big Island than central time, 4 hours earlier on the Big Island than the midwest, and 5 hours earlier on the Big Island than the east coast.

    9:00 am Hawaii time is;
       12:00 noon pacific time
       1:00 p.m. mountain time
       2:00 p.m. central time
       3:00 p.m. eastern time

    or, click here for live time zone check

    kona coffee associations
    P.O. Box 38, Captain Cook, HI 96704-0038
    Phone: (808) 328-8803 Fax: (808) 328-9803
    Call Toll Free: 866-koa-java (866-562-5282)
    Phone & fax orders welcome | Click to send email
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